Terms of Service

1. Acceptance of Terms

By creating an account, initiating a 30-day free trial, or using the DudhSarthi mobile application and web portal, you agree to be bound by these Terms of Service. If you are registering on behalf of a dairy partnership, cooperative, or private tabela, you confirm that you have the legal authority to bind that business entity.

2. 30-Day Free Trial & Subscription Plans

• No Card Needed: The 30-day trial includes all Pro features without requiring credit card or payment advance.
• Billing Options: Following the trial, services continue under either Monthly billing (₹699/mo) or Annual billing (₹559/mo, billed annually at a 20% discount).
• Free QR Counter Standee: Annual Pro subscribers are eligible for one complimentary acrylic UPI counter standee shipped to their registered dairy address.

3. Offline Operation & Rider Access

DudhSarthi is engineered to function continuously even without active internet connectivity. You are responsible for ensuring that devices used by your staff or riders maintain adequate battery life and local storage. Riders should be given individual staff credentials and revoked upon departure from your employment.

4. Rate Engine Calculation & Payouts

DudhSarthi provides mathematical calculation tools for Fat/SNF rates based strictly on the formulas, base rates, and deductions configured by you. Tabela owners remain solely responsible for the accuracy of the rates set and final financial settlements made to supplier farmers.

5. Hardware & Thermal Printer Compatibility

Thermal receipt generation is compatible with standard 58mm and 80mm Bluetooth and USB ESC/POS receipt printers. While we assist with pairing and setup, third-party printer hardware is warranted by respective manufacturers.

6. Customer Support & WhatsApp Help

Active subscribers receive priority technical support via WhatsApp helpline (+91 98765 43210), with human representative responses typically provided within one business hour between 5:00 AM and 9:00 PM IST.