Privacy Policy & User Data Rights

1. Our Core Commitment to Privacy

At DudhSarthi, we believe your dairy business records, milk deliveries, supplier farmer rates, cattle health, and customer khata balances are private and confidential. You retain 100% unconditional ownership of all data entered into the platform. We never sell, rent, license, or share your proprietary data with advertisers, data brokers, or third parties.

2. Information We Collect and Purpose

• Personal Profile Information: Name, phone number, and email address used for authentication, password management, and customer support.
• Dairy Business Profile: Dairy / farm name, address, and city used for generating digital invoices and countertop QR Standees.
• Milk Delivery & Ledger Records: Shift timings (morning/evening), milk quantities, rates, and payment receipts recorded for transparent khata passbook accounting.
• Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens required solely to deliver transactional dispatch notifications, order confirmations, and bill reminders.

3. Data Security & Encryption

All network communication between the DudhSarthi mobile app and our servers is secured using industry-standard TLS 1.3 / HTTPS encryption. In transit and at rest, sensitive credentials (passwords, PINs) are salted and hashed using cryptographically secure algorithms. Local offline caches are stored in sandboxed application directories protected by the Android / iOS operating systems.

4. Account Deletion & Right to be Forgotten (Google Play Compliance)

In strict accordance with Google Play’s User Data Policy, DudhSarthi provides users with the right to request complete deletion of their account and associated personal data:

• In-App Deletion: You can delete your account directly inside the app by navigating toMore / Profile → Account & Session → Delete Account.
• Web Request: You can submit an online account deletion request anytime through our official Account Deletion Portal.
• Data Purge Policy: Upon deletion, personal profile identifiers, authentication credentials, and push tokens are immediately removed and scrambled. Audit records required by statutory accounting or tax laws are archived with PII stripped.

5. Contact Privacy Team

If you have questions regarding your data security, privacy rights, or data deletion, contact us directly at privacy@dudhsarthi.in or via phone / WhatsApp at +91 80001 23456.